Analytics for AiSK

Analytics Overview

Analytics for AiSK is to enable users to track and get insights into the performance of their AiSK bots, empowering users to make informed decisions and optimization effectively and efficiently.

Bot and Time Range filters

You can set up filters to narrow the data displayed on the visualized graphics:

Bot: Select and filter the bots you would to be included
Time Range: Select and filter the time range
- Last N days: select from 7, 28, 90, and 365 days.
- Custom: set a custom start and end date.

Note: All data is displayed in UTC

Export Chat Logs

You can download AiSK’s chat logs report to confirm the chat details via AiSK service.

Download Chat Logs

After selecting the bot and time range you preferred, click “Export Chat Logs” to download the report in CSV.

Once the download is complete, the following notification will be displayed.

Report formats

The downloaded file will come in the following formats:

File name:
- Name rule: aisk_chat_log_<start_time>_<end_time>

*Note: Start and end time will display as YYYYMMDD

File format: Only support the .csv format
File data field:

Data	Definition
bot_name	The title of the AiSK bot
bot_id	The unique ID of the AiSK bot
session_id	The ID for each AiSK connection session
time	The time your user starts a conversation with AiSK, which is recorded according to the time zone of the organization)
device	The device of your user used, including device ID, platform, category and browser
query	The original question your user asked
processed_query	The actual question built with more detailed background and information via AiSK
intent	The bot function of the AiSK bot set as created
answer	The answer of the question
retrieval_docs	The related documents about the question, including source id and content